About this role
Sr. Contact Center Operations Manager - Remote at Sharecare. Location: Georgia or United States. Role: standing up, managing performance, building teams Requirements: 7+ years progressive contact center management with healthcare or regulated member services experience; proven ability to build operations, manage SLAs and client relationships, data-driven decision making, contact center platform and reporting tool fluency. Category: Customer Service Seniority: Senior Level Tools: Salesforce, Five9, NICE inContact, Genesys, Zendesk, Talkdesk, Power BI, Tableau, Microsoft Excel, IVR, CRM Commitment: Full Time Workplace: Remote Languages: English