About this role
Manager, Client Services at OPTIMA FINANCIAL GROUP LLC. Location: Santa Ana, California, United States. Role: monitoring metrics, coaching staff, managing escalations Requirements: 5+ years in call center/client services with 2+ years leading teams; experience managing metrics, QA and coaching; strong analytical, communication, and performance management skills. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Onsite Languages: English