About this role
Service Manager (m/f/d) at Retarus. Location: Timisoara, Timiș, Romania. Role: managing customers, overseeing lifecycle, monitoring kpis Requirements: 3+ years service management experience in IT, understanding of IT service management principles, experience with SLAs/compliance (SOC 2, ISAE 3402), English fluency, customer escalation and reporting skills; ITIL/PMP/PRINCE2 certifications a plus. Category: Project and Program Management Seniority: Mid Level Tools: ITIL, ISAE 3402, SOC 2 Certifications: itil, pmp, prince2 Commitment: Full Time Workplace: Onsite Languages: English