About this role
CSC Licensed Service Supervisor at Travelers. Location: Boston, Massachusetts, United States. Role: managing team, monitoring performance, coaching agents Requirements: 2+ years leading teams in a customer service call center, 1+ years in insurance with active property & casualty license, experience with Zendesk/ticketing, performance and change management, coaching, analytics, and cross-functional collaboration. Category: Customer Service Seniority: Entry Level Tools: Zendesk, Calabrio, Rippit, Looker, Google Suite, Guru Certifications: property & casualty Commitment: Full Time Workplace: Remote Languages: English