About this role
Customer Service Manager at YouTrip. Location: Petaling Jaya, Selangor, Malaysia. Role: leading teams, managing escalations, improving processes Requirements: 4+ years leading customer operations or support, experience managing BPO/distributed teams, fintech or regulated-industry background, strong customer-centric, compliance (AML/KYC) and data-driven skills. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Hybrid Languages: English