About this role
Operations Manager, Customer Service at Pinkerton. Location: India. Role: leading operations, coaching supervisors, managing email Requirements: 5+ years managing operations centers with 3+ years in contact center/email/case management, bachelor\u0002s degree, experience with SLA-driven operations, supervisor development, WFM, and metrics-driven coaching. Category: Customer Service Seniority: Senior Level Tools: Salesforce Certifications: six sigma, lean Commitment: Full Time Workplace: Onsite Languages: English