About this role
Customer Service & Operations Manager at Quantum. Location: Maidstone, Kent, United Kingdom. Role: leading team, driving automation, owning payouts Requirements: 5+ years leading customer service/operations, fraud and risk experience, automation and AI/workflow implementation, Freshdesk/Zendesk experience, strong stakeholder and analytical skills, excellent English. Category: Customer Service Seniority: Senior Level Tools: Freshdesk, Zendesk, Claude, ChatGPT, Gemini Commitment: Full Time Workplace: Hybrid Languages: English