About this role
Quality Assurance Manager at takealot.com. Location: Cape Town, Western Cape, South Africa. Role: designing framework, leading analytics, developing team Requirements: Bachelor's degree, quality management certification (ISO 9001 Lead Auditor or Six Sigma Black Belt) required; 7+ years QA/CX experience in contact center environments and 3+ years senior leadership; strong analytics and stakeholder management skills. Category: Customer Service Seniority: Senior Level Certifications: iso 9001 lead auditor, six sigma black belt, ccxp, ciac, nqf level 5, nqf level 6 Commitment: Full Time Workplace: Hybrid Languages: English