About this role
Senior Customer Experience Manager (CXM) – Strategic at Maven AGI. Location: Boston, Massachusetts, United States. Role: Strategic relationships, Onboarding implementation, Adoption expansion Requirements: 7+ years in customer success or CX leadership; strong account management with Fortune 100; AI/ML experience; prompt tuning; excellent communication; customer-first mindset; fast-paced environment. Category: Customer Service Seniority: Senior Level Tools: AI/ML platforms, LLMs, Enterprise automation tools Commitment: Full Time Workplace: Hybrid Languages: English