About this role
Director – Enterprise Service Experience at Spgi. Location: Princeton, New Jersey, United States. Role: leading strategy, driving automation, overseeing operations Requirements: Bachelor's in CS/IT or related,10+ years leadership in service desk/service delivery,direct experience with AI/automation,ITSM frameworks,analytics platforms,and large-scale transformation programs. Category: Project and Program Management Seniority: Senior Level Tools: Nexthink, ServiceNow, Splunk, Power BI, ServiceNow Virtual Agent, AI Agent Framework, ServiceNow Performance Analytics Certifications: itil Commitment: Full Time Workplace: Hybrid Languages: English