About this role
Service Desk Team Lead at Peraton. Location: Arlington, Virginia, United States. Role: managing operations, leading improvement, overseeing supervisors Requirements: 10+ years management experience, 8+ years service-desk management, 3+ years in outsourcing/managed services; ITIL v3 foundation or HDI Manager, expert ServiceNow ITSM, experience managing multi-site 24x7 service desks and supervising large teams; U.S. citizenship and ability to obtain Public Trust. Category: Information Technology Seniority: Senior Level Tools: ServiceNow, CMDB Certifications: itil v3 foundation, hdi manager level, itil 4 foundation, hdi-scm, itil 4 specialist, public trust Commitment: Full Time Workplace: Onsite Languages: English