About this role
Director, Client Care Operations at Bertelsmann-Jobs. Location: Morrisville, North Carolina, United States. Role: overseeing operations, leading quality, tracking kpis Requirements: 8+ years operations experience in SaaS,3+ years people leadership, bachelor’s degree, experience building quality management, process design, analytics and stakeholder influence, proficiency with CRM/QA/analytics tools. Category: Project and Program Management Seniority: Senior Level Tools: CRM, QA Commitment: Full Time Workplace: Hybrid Languages: English