About this role
Incident Analyst at Delivery Hero. Location: Kuala Lumpur, Kuala Lumpur, Malaysia. Role: monitoring operations, triaging incidents, reporting performance Requirements: 3+ years contact center/real-time monitoring experience, diploma or equivalent, strong stakeholder management, familiarity with WFM/ACD, ITSM tools, and Excel/Sheets. Category: Customer Service Seniority: Mid Level Tools: WFM systems, ACD, ServiceNow, Jira Service Desk, Microsoft Excel, Google Sheets Commitment: Full Time Workplace: Onsite Languages: English