About this role
Senior Manager, Support at Boulevard. Location: United States. Role: managing team, resolving escalations, driving improvements Requirements: 5+ years support management in a fast-paced SaaS environment, experience hiring/coaching teams, incident response, project management, and working with ticketing and collaboration tools. Category: Customer Service Seniority: Senior Level Tools: Intercom, Zendesk, Salesforce, Jira, Zoom, Slack Commitment: Full Time Workplace: Remote Languages: English