About this role
Tier 2 - Support Engineer at Vim. Location: New York, New York, United States. Role: triaging tickets, building automation, coaching staff Requirements: 3+ years technical support/solutions experience at a SaaS company; strong troubleshooting of web apps and APIs; daily use of LLMs/AI tools; experience building support automation with Zapier/Make; strong communication and critical thinking. Category: Information Technology Seniority: Mid Level Tools: LLMs, copilots, Zapier, Make, Datadog, Mixpanel, New Relic Commitment: Full Time Workplace: Onsite Languages: English