About this role
Lead: Client Experience (CX) at Capitec Bank Ltd. Location: Stellenbosch, Western Cape, South Africa. Role: leading design, defining standards, aligning stakeholders Requirements: 6+ years in CX/service design with journey mapping, stakeholder management, data-driven measurement, and design thinking; tertiary qualification in Industrial Engineering or Business Management; exposure to Fraud/AML advantageous. Category: Product Management Seniority: Senior Level Commitment: Full Time Workplace: Onsite Languages: English