About this role
Senior Staff Engineer, IT Information Technology at ams OSRAM GmbH. Location: Gurgaon, Haryana, India. Role: managing transition, governing service, driving automation Requirements: Manage outsourced Service Desk transitions and operations, define/enforce ITSM/ITIL processes, monitor KPIs, drive automation and AI solutions, partner with stakeholders; bachelor\u0002s in IT-related field and minimum 5+ years managing service desk. Category: Information Technology Seniority: Senior Level Tools: ITSM, ITIL, AI Commitment: Full Time Workplace: Hybrid Languages: English