About this role
IT Support Engineer at IDEMIA. Location: Tewkesbury, Gloucestershire, United Kingdom. Role: resolving tickets, supporting infrastructure, managing assets Requirements: Supporting and resolving L1/L2 IT incidents, administering Active Directory/Group Policy, Microsoft 365, networking and VPN troubleshooting, ITSM ticketing (Jira Service Management), Veeam backups and VMware virtualization. Category: Information Technology Seniority: Mid Level Tools: Active Directory, Group Policy, DNS, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, Jira Service Management, TCP/IP, DHCP, Veeam Backup & Replication, VMware vSphere/ESXi, SCCM/MECM, Cortex XDR, Centreon, Windows Server, PowerShell Certifications: mcdst, microsoft endpoint administrator associate Commitment: Full Time Workplace: Onsite Languages: English