About this role
Principal Support Engineer – Customer Reliability & Escalations Engineering at Ingrammicro. Location: Sofia, Sofia City Province, Bulgaria. Role: leading incidents, troubleshooting systems, mentoring engineers Requirements: 15+ years in technical support/SRE or platform engineering, proven Sev1/Sev2 incident leadership, deep troubleshooting across cloud, databases, integrations, and distributed systems, strong stakeholder communication. Category: Information Technology Seniority: Senior Level Tools: AWS, Azure, GCP, Kubernetes, Linux, Datadog, Dynatrace, Splunk, Grafana, New Relic, AppDynamics, Elastic, Python, Bash, PowerShell Commitment: Full Time Workplace: Hybrid Languages: English