About this role
Senior Support Engineer at Luminegrp. Location: Colombia or Brazil or Costa Rica. Role: resolving issues, managing incidents, onboarding customers Requirements: 5+ years in technical support or customer-facing engineering; telecom/SaaS experience; strong networking, integrations, APIs and data processing knowledge; L2/L3 support, incident management, RCA and customer-facing skills. Category: Information Technology Seniority: Senior Level Tools: VoLTE, 5G, IoT, BCE, Cloud Numbers, A2P Messaging, APIs, GSMA, TADIG Commitment: Full Time Workplace: Remote Languages: nq, English