About this role
Customer Support Engineer (AI-Native) at KnowledgeCity. Location: Pakistan. Role: operating agents, handling escalations, providing feedback Requirements: Advanced SQL, REST API experience (Postman/curl), familiarity with AI tools (Claude, ChatGPT, prompt engineering), SAML/SSO/SCIM knowledge; ability to operate HelpDesk agents, handle escalations, and collaborate with product engineers. Category: Customer Service Seniority: Mid Level Tools: SQL, REST APIs, Postman, curl, Claude, ChatGPT, prompt engineering, SAML, SSO, SCIM, Python, JavaScript, Git, MCP Commitment: Full Time Workplace: Onsite Languages: English