About this role
Escalation Engineer - SDWAN at Zscaler. Location: Bengaluru or Mohali. Role: engaging customers, reproducing issues, documenting incidents Requirements: 8+ years support engineering experience in networking/web security, strong troubleshooting with Ping/Traceroute/MTR, SD-WAN and routing protocols (BGP, OSPF), familiarity with firewalls, VPN, SSL/SWG, and ability to work in 24x7 support rotations. Category: Information Technology Seniority: Senior Level Tools: Ping, Traceroute, MTR, SD-WAN, BGP, OSPF, Firewall, Switching, SSL, SWG, VPN, VDN, ZIA, ZPA, ZDX, TLS/SSL Commitment: Full Time Workplace: Hybrid Languages: English