About this role
Help Desk Support Technician, Tier II (Scotts Valley, CA) at BCS365. Location: Scotts Valley, California, United States. Role: troubleshooting systems, resolving tickets, maintaining documentation Requirements: Bachelor's in computer science, 4+ years IT experience, MSP/support experience, O365/Azure/On‑Prem AD experience, ServiceNow and Automate RMM familiarity, relevant IT certifications (CompTIA/Microsoft/Azure), strong troubleshooting and communication skills. Category: Information Technology Seniority: Mid Level Tools: Microsoft Office 365, Azure Active Directory (AAD), On-Prem Active Directory, Group Policy, Conditional Access, ServiceNow, Automate RMM, Windows 10, macOS, SharePoint Certifications: comptia a+, comptia network+, mcp, ms-900, az-900, ms-102, az-104, ccna Commitment: Full Time Workplace: Onsite Languages: English