About this role
Lead AI Business Consultant at NICE. Location: Sydney, New South Wales, Australia. Role: driving adoption, optimizing performance, analyzing insights Requirements: 10+ years in CCaaS consulting or CX operations; strong contact center KPI knowledge, prompt engineering and conversational AI experience, analytic skills, global stakeholder communication. Category: Consulting Services Seniority: Senior Level Commitment: Full Time Workplace: Hybrid Languages: English