About this role
Senior Customer Experience Specialist at HiBob. Location: United Kingdom. Role: investigating issues, resolving escalations, leading calls Requirements: Experience in technical customer support or professional services, investigating and resolving complex SaaS issues, partnering with engineering, strong written and verbal communication, prioritisation and customer empathy. Category: Customer Service Seniority: Senior Level Tools: Zendesk, Salesforce Commitment: Full Time Workplace: Hybrid Languages: English