About this role
Senior Customer Experience Specialist at HiBob. Location: United Kingdom. Role: investigating issues, resolving escalations, mentoring specialists Requirements: Experience in customer-facing SaaS support roles, investigating and resolving complex technical issues, partnering with engineering/product teams, strong written and verbal communication, prioritisation and customer empathy. Category: Customer Service Seniority: Senior Level Tools: Zendesk, Salesforce Commitment: Full Time Workplace: Hybrid Languages: English