About this role
Senior Customer Experience Specialist at HiBob. Location: United Kingdom. Role: investigating issues, leading calls, documenting investigations Requirements: Experience in customer-facing SaaS support resolving complex technical issues, partnering with Engineering/Product, strong written and verbal communication, prioritisation, and mentorship; familiarity with Zendesk/Salesforce is helpful. Category: Customer Service Seniority: Senior Level Tools: Zendesk, Salesforce Commitment: Full Time Workplace: Hybrid Languages: English