About this role
Support Quality & Training Officer at Wave. Location: Dakar, Dakar Region, Senegal. Role: developing training, monitoring quality, coaching staff Requirements: Fluency in French and intermediate English, 3+ years quality & training experience, 1+ year customer support experience, proficiency with Excel, Microsoft Office, Periscope, and Front. Category: Customer Service Seniority: Mid Level Tools: Microsoft Excel, Microsoft Office, Periscope, Front Commitment: Full Time Workplace: Onsite Languages: French, English