About this role
IT Help Desk Technician (Tier 1) at Naterra International. Location: Fort Worth, Texas, United States. Role: triaging tickets, resolving issues, escalating issues Requirements: 1–3 years help desk/desktop support experience; working knowledge of Windows 10/11, Microsoft 365, Active Directory; troubleshooting, customer-service communication, ticket documentation, and device imaging/deployment skills. Category: Information Technology Seniority: Entry Level Tools: Windows 10, Windows 11, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft OneDrive, Active Directory, NinjaOne, Sage X3, Microsoft Intune, Google Analytics, PowerShell, HTML, CSS, JavaScript Certifications: comptia a+, microsoft 365 Commitment: Full Time Workplace: Onsite Languages: English