About this role
Deputy Chief Agency Experience Officer at State of Montana. Location: Helena, Montana, United States. Role: leading strategy, overseeing operations, designing journeys Requirements: Proven leadership in customer/agency experience, service design, IT service management (ITIL), analytics-driven decision making, cross-functional influence, and people development in public sector contexts. Category: Project and Program Management Seniority: Senior Level Tools: ITIL, E-Verify, CSAT, CES, FCR, chatbots, AI Commitment: Full Time Workplace: Onsite Languages: English