About this role
Department Head of Customer Excellence (Customer Success & Service / AMS) (m/w/d) at Fink IT-Solutions GmbH & Co. KG. Location: Würzburg, Bavaria, Germany. Role: leading teams, managing service, driving renewals Requirements: University degree or equivalent, several years in customer success/service and SAP S/4HANA, proven leadership, ITIL/SLA knowledge, strong KPI/reporting skills, German C1 and English, willingness to travel. Category: Customer Service Seniority: Senior Level Tools: Jira Service Management, Confluence, HubSpot, Power BI, SAP S/4HANA Commitment: Full Time Workplace: Hybrid Languages: German, English