About this role
Digital Banking Supervisor at Essential Credit Union. Location: Baton Rouge, Louisiana, United States. Role: supervising team, resolving issues, monitoring metrics Requirements: Supervise digital banking support, lead and coach agents, monitor service levels, troubleshoot escalations, and support digital product rollouts. High school diploma and 1+ years financial institution experience preferred. Category: Customer Service Seniority: Entry Level Tools: Microsoft Word, Microsoft Excel, Microsoft Outlook Commitment: Full Time Workplace: Onsite Languages: English