About this role
Managing Director, CX AI Delivery at TELUS Digital. Location: Boston or Charlottesville or Durham or Columbus. Role: leading delivery, driving growth, managing p&l Requirements: 10+ years leadership in consulting or enterprise CX/contact center operations, P&L ownership, experience with contact center technologies and AI, strong executive communication and strategic skills. Category: Project and Program Management Seniority: Senior Level Tools: Genesys, Five9, AWS Connect, Google, Salesforce, Zendesk, Cresta, ElevenLabs Commitment: Full Time Workplace: Remote Languages: English