About this role
WFM Monitoring (APAC) at Delivery Hero. Location: Kuala Lumpur, Kuala Lumpur, Malaysia. Role: monitoring operations, triaging incidents, escalating incidents Requirements: Diploma or equivalent; 1–2 years contact center or real-time monitoring experience; familiarity with WFM, ACD/telephony and ITSM; basic Excel/Google Sheets skills; strong communication and attention to detail. Category: Operations Seniority: Entry Level Tools: WFM systems, ACD, ITSM, Microsoft Excel, Google Sheets, RTM Certifications: itil foundation Commitment: Full Time Workplace: Onsite Languages: English