About this role
Incident Manager (m/w/d) at e-shelter security technologies GmbH. Location: Frankfurt, Hesse, Germany. Role: coordinating support, documenting incidents, monitoring slas Requirements: 2+ years IT service experience preferred; proficiency with ServiceNow and ITIL processes; experience with ticketing/ITSM, SLA/KPI tracking; strong German and English communication skills; 1st/2nd/3rd level coordination and troubleshooting. Category: Information Technology Seniority: Entry Level Tools: ServiceNow, ITIL Commitment: Full Time Workplace: Onsite Languages: German, English