About this role
Customer Experience Analyst at Basis AI. Location: New York, New York, United States. Role: triaging tickets, creating knowledgebase, documenting feedback Requirements: Provide first-line customer support for accounting customers, triage and resolve tickets, create knowledge base content, surface product issues, read logs and debug integrations, strong written communication and attention to detail. Category: Customer Service Seniority: Entry Level Commitment: Full Time Workplace: Onsite Languages: English