About this role
Customer Experience Manager, IKEA Malaysia at Ikano-Retail. Location: Petaling Jaya, Selangor, Malaysia. Role: analysing feedback, improving touchpoints, leading team Requirements: Management experience, expertise in customer lifecycle and omnichannel touchpoints, ability to analyse customer data and set KPIs, knowledge of ERP/POS/CRM and analytics, stakeholder collaboration and strategic direction. Category: Customer Service Seniority: Mid Level Tools: ERP, POS, CRM Commitment: Full Time Workplace: Onsite Languages: English