About this role
Lead, Community Support at Kickstarter PBC. Location: California or Colorado or Connecticut or Georgia or Illinois or Massachusetts or Maryland or North Carolina or New Jersey or New York or Oregon or South Carolina or Virginia or Vermont or Washington or United Kingdom. Role: leading initiatives, improving tooling, triaging tickets Requirements: 8+ years in community/customer support, track record leading cross-functional projects, expert with support tooling (Intercom/Fin/Zendesk), strong analytical and communication skills, vendor management experience. Category: Customer Service Seniority: Senior Level Tools: Intercom, Fin, Zendesk Commitment: Full Time Workplace: Remote Languages: nq, English