About this role
Bilingual Spanish Customer Service Case Manager at Percepta. Location: Melbourne, Florida, United States. Role: resolving inquiries, documenting cases, managing escalations Requirements: Fluent English and Spanish, high school diploma, 3+ years client service/problem resolution experience, strong written/verbal communication, 30 WPM typing, decision-making in escalations, open availability 7:30AM–12AM. Category: Customer Service Seniority: Mid Level Tools: CRM Commitment: Full Time Workplace: Onsite Languages: English, Spanish