About this role
Director, Customer Service at SmartRent. Location: Phoenix or Scottsdale. Role: leading teams, managing vendors, driving strategy Requirements: Bachelor's (6 years) or Associate (8 years) plus proven experience managing large call-center teams, vendor/offshore relationships, SLA/QA oversight, strategic planning, and strong communication skills. Category: Customer Service Seniority: Senior Level Tools: Intercom Commitment: Full Time Workplace: Hybrid Languages: English