About this role
Customer Experience Manager at Employer. Location: Houston, Texas, United States. Role: leading team, managing operations, resolving escalations Requirements: 7+ years in customer service/operations with 4+ years leading teams; experience with escalations, SOPs, reporting and cross-functional coordination; bachelor’s degree preferred. Category: Customer Service Seniority: Senior Level Tools: Microsoft Excel, Microsoft Office, ERP systems, SAP, Power BI, Smartsheet, CRM systems, customer portals Commitment: Full Time Workplace: Onsite Languages: English