About this role
Team Lead / Supervisor de Telesales at NOVACARD. Location: Ciudad de México, México, Mexico. Role: managing team, coaching agents, monitoring kpis Requirements: Manage daily telesales floor, coach agents with GROW, handle escalations and compliance, monitor KPIs; requires 2+ years call center experience with 1+ year supervising, outbound telesales experience preferred. Category: Sales Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: Spanish