About this role
Agente de Soporte Tier 2 at NOVACARD. Location: Mexico City, México, Mexico. Role: resolving tickets, documenting cases, coordinating areas Requirements: Investigate and resolve escalated Tier 1 cases, document case history, meet SLA metrics, coordinate with other teams; 1+ year customer support or contact center experience required; high school minimum. Category: Customer Service Seniority: Mid Level Tools: Google Sheets, Microsoft Excel, CRM Commitment: Full Time Workplace: Onsite Languages: Spanish