About this role
Manager, Supporter Care & Experience at Children Believe. Location: Markham, Ontario, Canada. Role: managing operations, coaching team, analyzing insights Requirements: Post-secondary diploma/degree in business or fundraising preferred; 4 years customer/donor service or contact centre experience; experience leading frontline teams; training/documentation and data analysis skills; familiarity with Survey Monkey/Qualtrics/Customer Voice; willingness to travel; criminal record check required; legal eligibility to work in Canada. Category: Customer Service Seniority: Mid Level Tools: Survey Monkey, Qualtrics, Customer Voice, Microsoft Office, CRM Commitment: Full Time Workplace: Hybrid Languages: English