About this role
Call Center Representative (211 Contact Center Specialist Crisis) - 2nd Shift Hybrid at Uwc + Best Places 2. Location: Rocky Hill, Connecticut, United States. Role: answering calls, de-escalating situations, documenting interactions Requirements: Bachelor's degree plus 1 year in human services (required), crisis or hotline experience preferred, strong communication and de-escalation skills, ability to document interactions, available for second shift/holidays; bilingual Spanish/Portuguese eligible for additional pay. Category: Social Services Seniority: Entry Level Commitment: Full Time Workplace: Hybrid Languages: English