About this role
FBS Senior Operations Analyst at Capgemini. Location: Hyderabad, Telangana, India. Role: analyzing interactions, optimizing routing, developing dashboards Requirements: 4+ years experience; knowledge of Google CCAI/Dialogflow, Excel, SQL, Power BI, Salesforce and chat platforms; analytical and AI fluency; experience with reporting and optimization of messaging channels. Category: Data and Analytics Seniority: Mid Level Tools: Google CCAI, Dialogflow, Microsoft Excel, SQL, Power BI, Salesforce (Service Cloud / Chat / Knowledge), LivePerson, Genesys, Prompt Engineering / LLM Interaction Tools, Workflow / Ticketing Systems Commitment: Full Time Workplace: Onsite Languages: English