About this role
FBS Senior Operations Analyst at Capgemini. Location: Pune, Maharashtra, India. Role: analyzing interactions, optimizing routing, developing dashboards Requirements: 4–6 years experience in operations/analytics; strong skills in conversational AI, chat/messaging platforms, SQL, Power BI, and Excel; excellent analytical and communication skills. Category: Business Operations Seniority: Mid Level Tools: Google CCAI, Dialogflow, Microsoft Excel, SQL, Power BI, Salesforce Service Cloud, Salesforce Chat, Salesforce Knowledge, LivePerson, Genesys Commitment: Full Time Workplace: Onsite Languages: English