About this role
Associate Manager, CX Workforce Operations at Warby Parker. Location: Nashville, Tennessee, United States. Role: owning analytics, designing routing, leading reviews Requirements: 3+ years in customer service operations or workforce management; experience with WFM/CRM routing, analytics, and partner performance; strong communication and organizational skills. Category: Customer Service Seniority: Mid Level Tools: Aspect, Salesforce, AWS Connect Commitment: Full Time Workplace: Hybrid Languages: English