About this role
IT Service Desk Specialist.Infrastructure & Operations at Etisalat-Misr. Location: Egypt. Role: receiving calls, tracking incidents, escalating issues Requirements: Provide IT customer support, record and track incidents, perform initial troubleshooting, escalate per SLA, maintain data security; university degree in CS/Engineering and 1+ years experience required. Category: Information Technology Seniority: Entry Level Tools: Microsoft, Cisco, ITIL Certifications: mcp, mcse, itil, ccna Commitment: Full Time Workplace: Onsite Languages: Arabic, English