About this role
Job Description JOB TITLE Account Activity Analyst LEVEL/BAND TC12/14 DEPARTMENT Customer Profiling Unit - Account Activity DIRECT REPORT (JOB TITLE) Account Activity Manager Overall Purpose of the Position To evaluate and fulfil 1st Level Transaction Monitoring Alerts indicating whether sufficient supporting documentary evidence exists internally or otherwise escalate to the relative Commercial Banking Unit, or, in the case of Retail customers, reach the customer for the provision of the necessary documentation, as required. To assure that all information and documentation that is collected, is properly evaluated and challenged where necessary, whilst also following and maintaining high record keeping standards. To refer completed 1st Level Transaction Monitoring Alerts to the Senior Account Activity Analyst for completion assurance purposes prior to placing an official reply back to FCC Transaction Monitoring Section. To ensure that Key Performance Indicators are achieved efficiently and effectively, ensuring the appropriate balance and consistency in the management of the Alerts. To network effectively with all internal stakeholders whom the Account Activity Team regard as a party of interest in the successful execution of the Team’s function. Operational Responsibilities Using a Risk Based Approach, identify and obtain adequate information and documents to correlate the SOW and SOF; analyse and verify the information collected whilst completing a make sense test, and ensure that the activity is in line with customer's profile and declarations. Identify whether the banking relationship is in line with the Bank's Policies, CAP, and CDD Principles. Understand if the accounts, products and services held by the customer, correlate with the banking relationship and that funds are being segregated properly. Recognise any indicia, connections and complexity in the customer’s banking relationship from the outset. Identify also whether any regulatory licences, permits and warrants are required. Ensure that all mandatory information has been completed appropriately in line with the Bank's policies and procedures. Update ICBS for minor customer profile discrepancies. Highlight any suspicious anomalies or complexities and raise STR/SAR accordingly. Liaise professionally with other units/branches and provide clarifications to FCC and/or any other regulatory body. Handle and provide adequate feedback to queries raised by customer, or internally, e.g. by VOC, Customer Contact Centre, DPO, etc. Think outside the box and suggest improvements to productivity and recommend updates to unit handbook, procedures or forms. Respond quickly and positively to changing priorities, stressful or high pressure situations General Responsibilities Implement necessary checks related to FCC Alerts and keeping a record of the progress. Coordinate and monitor the tasks in an agile manner to achieve the best results and meet KPIs. Participate in testing when required and provide the necessary feedback for amendments/sign off. Create and issue internal reports from SAP to analyse customer data and identify any anomalies/discrepancies in data using MS tools/PowerBI. Interpret documents such as P&L, Income Tax Returns, VAT Forms , Rental Declarations (TA24) and documents related to Companies/Entities as connected parties. Interpret documents such as M&As, Constituting Documents, Deeds, Statutes, other MBR Submissions and Financial Accounts including P&L as applicable for each different type of Organisation/Corporate. Implement closing instructions indicated by FCC TMS and other feedback provided by Head Customer Profiling/Manager Account Activity. Qualifications, Skills & Competencies Mandatory Skill Excellent verbal and written communication skills. Accountable, Organised, Meticulous and able to handle tight deadlines. The ability to analyse and interpret information diligently Be a team player while still being able to work independently Excellent analytical troubleshooting and interpersonal skills Experience A minimum of three years previous Compliance experience. Qualification Ideally Bachelor’s Degree, MCAST Diploma or recognised AML/CFT Certification at MQF5 Level or higher. Desirable Skill Be computer literate with MS products and familiar with researching on the Internet. Experience - Qualification - Position level (1 being the highest level) Head of Department Managerial & Specialist Positions Middle Management & Specialist Positions Technical & Clerical Positions